Complaints

How to raise a complaint, and how quickly it is answered.

Grievance officer

Until a grievance officer is named here, raise a complaint by phone or WhatsApp on +91 81303 86551.

How quickly it is answered

Under the Consumer Protection (E-Commerce) Rules, 2020, a complaint is acknowledged within forty-eight hours of being received, and resolved within one month.

If it is not resolved

You can also contact the National Consumer Helpline on 1915.